1. Returns and Refunds
Thank you for shopping at Dropmart. We are committed to providing you with high-quality products and services. If you are not entirely satisfied with your purchase, we are here to help with our return and refund policy.
2. Returns
2.1. Eligibility: Return is eligible only in case of wrong or damaged product received. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.
2.2. Time Frame: You have 7 days from the date of product delivered to initiate a return.
2.3. Return Process: To initiate a return, please contact our customer support, fill out a return request form.
2.4. Return Shipping: You are responsible for the cost of return shipping unless the return is due to our error.
3. Refunds
3.1. Refund Eligibility: Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
3.2. Refund Process: If your return is approved, we will initiate a refund to your original method of payment. The time it takes for the refund to appear in your account may vary depending on your financial institution.
4. Exchanges
Unfortunately, we do not offer exchanges at this time. You may return your item for a refund and place a new order for the desired item.
5. Exceptions
5.1. Digital Products: We do not offer returns or refunds for digital products, including downloadable software, e-books, or digital subscriptions, unless they are faulty or not as described.
5.2. Custom or Personalized Items: Custom-made or personalized items are non-refundable unless they arrive damaged or with defects.
6. Contact Us
If you have any questions about our return and refund policy, please contact us at help@dropmarts.com.
