1. Cancellation by the Customer
1.1. Product Orders: If you wish to cancel an order for physical products placed on Dropmart, you may do so within 24 hours of placing the order, provided that the order has not yet been shipped. To request a cancellation, please contact our customer support.
1.2. Service Orders: For services offered on our website, cancellation policies may vary depending on the specific service. Please refer to the service description or contact our customer support team for details on cancellation and refund eligibility.
2. Cancellation by Dropmart
2.1. We reserve the right to cancel orders or services under the following circumstances:
- Product Unavailability: If the product you ordered is out of stock or unavailable for any reason, we will notify you promptly and issue a full refund.
- Service Unavailability: If circumstances beyond our control prevent us from providing a service, we will notify you and issue a full refund or provide an alternative solution.
- Violation of Policies: We may cancel orders or services if we suspect fraudulent activity, a violation of our terms and conditions, or any other reason we deem necessary to protect our business and customers.
3. Refunds
3.1. If your order or service is eligible for cancellation and a refund, we will process the refund within 3-5 business days after receiving your cancellation request. The refund will be issued to your original method of payment.
3.2. Please note that refund processing times may vary depending on your financial institution.
4. Digital Products
4.1. Cancellation and refund policies for digital products, including downloadable software, e-books, or digital subscriptions, may vary depending on the product. Please refer to the specific product description or contact our customer support team for details.
5. Contact Us
If you have any questions or concerns about our Cancellation Policy, please contact us at help@dropmarts.com.
